Is DHGate online store legit? -DHgate online store review

September 04, 2020

Is it legal to order from DHGate?DHgate online store (Headquarters in Beijing) is a Chinese platform (comparable to Amazon), on which sellers can offer their various products. This is why the website is characterized by its diverse and extensive assortment. No matter the field, whether it is leisure electronics, clothing, decoration, or sports accessories; you will find whatever you are looking for. Over 30 million products are sold in 227 countries around the world through DHGate. With 5 million customers worldwide, it’s no wonder that DHGate is among the top 2,100 most visited websites in the world.

Does DHGate sell fake products?Experience with DHgate

Of course, we also tested the net giant DHgate with a sample order. And we were not disappointed! From the ordering process to customer service and delivery, everything went smoothly, as it should. Read our assessments summarized in a table for and against:

ProsLarge assortment and very low pricesWell structured and neat pageRelatively understandable translationFree delivery possibleGood customer service

ConsNo payment option with PayPalPurchase only possible with an account

Payment

There are many methods you can make your payment on DHgate. For all countries, payment with credit card (Visa, MasterCard, America Express), Moneybookers, Western Union, and bank transfer is available. Unfortunately, DHgate does not offer payment with PayPal. This is a remarkable drawback and we hope that over time the online giant will be up to date like other stores, in terms of payment.

Supported payment methods

Credit card Visa / MasterCard / AmEx

Just give your credit card information and you can then pay. Just remember that you are not under any protection while shopping.

Western Union

Western Union is an offline payment method, which cannot be performed from a local branch and for a fee.

GiroPay Western UnionIt’s an online payment option that takes you to your online banking page, which you need to log into. A form already filled with information about the purchase appears. The seller is directly informed when you pay.

MoneyBookers / Skrill

Payment method similar to PayPal popular in England.

Sofortüberweisung

Very convenient for shopping in Germany, quick and easy. But it does not offer any protection unlike PayPal.

Bank transfer The transfer

lasts according to each banking institution. The relatively high fees may be charged depending on your bank.

Costs and delivery time

DHgate offer variable delivery ways depending on recipient address and online seller. If you are a buyer living in Germany, more often than not you have free delivery at your disposal (the delivery time here varies between 16 and 25 days) Depending on the seller, you additionally have the choice between DHL, EMS, FedEX ( 3-8 days) and other shipping agencies. Shipping costs and delivery options are indicated on each product or in the shopping cart.

DHgate Shipping Options

DHgate and customs

Since many sellers have the opportunity to self-offer and ship their products on DHgate.com, the labeling varies. Some sellers label their packages carefully, and others don’t. In addition, it can happen that the customs make an unexpected control. During a purchase, you can pay additional costs: VAT of 20% on any purchase less than 150 €, can be paid to your delivery person, or the customs service where your package is held. Beyond 150 €, customs fees are also payable. For more information, you can read our informative section.

Return and exchange

The buyer has the right to return the goods or to claim a replacement (in the event that the goods are defective, or in the event of incorrect delivery). The shipping cost you pay on return will be refunded to you later by DHgate. In the event that the merchandise is returned due to dissatisfaction, the customer bears all costs and even those which may be added thereafter.

Particularities

DHgate is a platform for online sellers, so its principle is similar to that of Amazon or Aliexpress. Thanks to the diversity of sellers, you will therefore have a large quantity and variety of products at very affordable prices.

The 10 Best Products at DHGate & products reviews

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Balance sheet

Anyone who is more focused on low prices than brands when shopping online will not be disappointed by DHgate. There are NoNames products at low prices. Customer service is also a strong point thanks to his cordiality.

DHgate Coupons & promo code

Want even lower prices? No problem with the current coupons. As long as there is available, you will find them with us.

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